Triage is an important part of maintaining the health of the trivy repo. A well organized repo allows maintainers to prioritize feature requests, fix bugs, and respond to users facing difficulty with the tool as quickly as possible.

Triage includes: - Labeling issues - Responding to issues - Closing issues

Daily Triage

Daily triage has two goals:

Responsiveness for new issues
Responsiveness when explicitly requested information was provided

It covers:

Issues without a kind/ or triage/ label
Issues without a priority/ label
triage/needs-information issues which the user has followed up on, and now require a response.

Categorization

The most important level of categorizing the issue is defining what type it is. We typically want at least one of the following labels on every issue, and some issues may fall into multiple categories:

triage/support - The default for most incoming issues
kind/bug - When it’s a bug or we aren’t delivering the best user experience

Other possibilities: - kind/feature- Identify new feature requests - kind/testing - Update or fix unit/integration tests - kind/cleanup - Cleaning up/refactoring the codebase - kind/documentation - Updates or additions to trivy documentation

If the issue is specific to a driver for OS packages or libraries:

co/[driver for OS packages]

co/alpine
co/amazon
co/debian
co/oracle
co/photon
co/redhat
co/suse
co/ubuntu

co/[driver for libraries of programming languages]

co/bundler
co/cargo
co/composer
co/npm
co/yarn
co/pipenv
co/poetry

Help wanted?

Good First Issue - bug has a proposed solution, can be implemented w/o further discussion.

Help wanted - if the bug could use help from a contributor

Prioritization

If the issue is not triage/support, it needs a priority label.

priority/critical-urgent - someones top priority ASAP, such as security issue, user-visible bug, or build breakage. Rarely used.

priority/important-soon: in time for the next two releases. It should be attached to a milestone.

priority/important-longterm: 2-4 releases from now

priority/backlog: agreed that this would be good to have, but no one is available at the moment. Consider tagging as help wanted

priority/awaiting-more-evidence: may be useful, but there is not yet enough support.

Weekly Triage

Weekly triage has three goals:

Catching up on unresponded issues
Reviewing and closing PR’s
Closing stale issues

Post-Release Triage

Post-release triage occurs after a major release (around every 4-6 weeks). It focuses on:

Closing bugs that have been resolved by the release
Reprioritizing bugs that have not been resolved by the release
Letting users know if we believe that there is still an issue

This includes reviewing:

Every issue that hasn’t been touched in the last 2 days
Re-evaluation of long-term issues
Re-evaluation of short-term issues

Responding to Issues

Needs More Information

A sample response to ask for more info:

I don’t yet have a clear way to replicate this issue. Do you mind adding some additional details. Here is additional information that would be helpful:

* The exact trivy command line used

* The exact image you want to scan

* The full output of the trivy command, preferably with --debug for extra logging.

Thank you for sharing your experience!

Then: Label with triage/needs-information.

Issue might be resolved

If you think a release may have resolved an issue, ask the author to see if their issue has been resolved:

Could you please check to see if trivy addresses this issue? We've made some changes with how this is handled, and improved the trivy logs output to help us debug tricky cases like this.

Then: Label with triage/needs-information.

Closing with Care

Issues typically need to be closed for the following reasons:

The issue has been addressed
The issue is a duplicate of an existing issue
There has been a lack of information over a long period of time

In any of these situations, we aim to be kind when closing the issue, and offer the author action items should they need to reopen their issue or still require a solution.

Samples responses for these situations include:

Issue has been addressed

@author: I believe this issue is now addressed by trivy v1.0.0, as it . If you still see this issue with trivy v1.0 or higher, please reopen this issue.

Thank you for reporting this issue!

Then: Close the issue

Duplicate Issue

This issue appears to be a duplicate of #X, do you mind if we move the conversation there?

This way we can centralize the content relating to the issue. If you feel that this issue is not in fact a duplicate, please re-open it. If you have additional information to share, please add it to the new issue.

Thank you for reporting this!

Then: Label with triage/duplicate and close the issue.

Lack of Information

If an issue hasn't been active for more than four weeks, and the author has been pinged at least once, then the issue can be closed.

Hey @author -- hopefully it's OK if I close this - there wasn't enough information to make it actionable, and some time has already passed. If you are able to provide additional details, you may reopen it at any point.

Here is additional information that may be helpful to us:

* Whether the issue occurs with the latest trivy release

* The exact trivy command line used

* The exact image you want to scan

* The full output of the trivy command, preferably with --debug for extra logging.

Thank you for sharing your experience!

Then: Close the issue.

Help Wanted issues

We use two labels help wanted and good first issue to identify issues that have been specially groomed for new contributors.

We have specific guidelines for how to use these labels. If you see an issue that satisfies these guidelines, you can add the help wanted label and the good first issue label. Please note that adding the good first issue label must also add the help wanted label.

If an issue has these labels but does not satisfy the guidelines, please ask for more details to be added to the issue or remove the labels.